Reference

Terms and Conditions for Using Jiwaji Game

These terms set out what you agree to when you open and use your Jiwaji Game account — how deposits via bKash, Nagad, and Rocket are handled, what conduct is expected, and what happens if something goes wrong.

bKash DepositsNagad WithdrawalsRocket PaymentsAccount EligibilityBangladesh Access
Jiwaji Game Terms and Conditions for Using Jiwaji Game
TERMS HELP

Questions About Your Terms

If something in these terms is unclear or you want to flag a concern about your account, reach out through any of the channels below. For wallet-related disputes — a bKash charge that did not credit, a Nagad withdrawal that stalled — the live chat path moves fastest because the agent can pull your transaction reference in real time.

Live Chat Open the chat widget from your account dashboard for real-time help with terms queries or wallet transaction issues.
Email Support Send a detailed message to our support address for account eligibility questions or formal terms-related concerns.
Help Centre Our help centre covers common terms questions — account verification steps, wallet name matching, and suspension policy.
HOW WE OPERATE

How We Handle Your Account and Data

Your account security is managed through OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We do not store your wallet PIN or mobile banking credentials. Transaction records are kept for the period required under applicable policy and are available to you on request through account support. If you believe your account has been accessed without your permission, contact live chat immediately so we can freeze activity while we investigate.

OTP Verification

Every login uses a one-time code sent to your registered mobile number, keeping access tied to the phone you actually hold.

Wallet Data

We store only the wallet number and account name needed to process bKash, Nagad, or Rocket transactions — nothing more.

Transaction Records

Your deposit and withdrawal history is retained per our data policy and can be requested via account support at any time.

Account Changes

To update your registered mobile number or wallet details, submit a verification request through support — changes are not instant.

Common Questions About These Terms

These are the questions we see most often about account rules, wallet eligibility, and what these terms require from you.

Access and eligibility depend on your local law and region. If using this platform is permitted where you are, these terms apply to your account in full from the moment you register.

No. Deposits must come from a wallet registered in your own name. A wallet belonging to another person will not match your account details and the funds will be held pending verification.

Running multiple accounts is a breach of these terms. If we detect duplicate accounts linked to the same mobile number or wallet, both accounts may be suspended and balances reviewed.

Contact account support via live chat or email with your account ID. We will pull your deposit and withdrawal records and send them to your registered contact within a reasonable period.

We may update these terms at any time. Changes are posted on this page. Continuing to use your account after a change is posted means you have accepted the updated version.

Open live chat immediately and ask for an account freeze. Our support team can restrict activity on your account while we run a verification check on recent login and transaction records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.